Tour Guide Agent

Job Title: Tour Agent Travel Agent Internal Office

Company Overview:

Our Client is a leading tourism company dedicated to showcasing the beauty culture and diversity of Africa to travelers worldwide. With a commitment to sustainable tourism practices and authentic experiences They offers a range of tour packages tailored to meet the interests and preferences of every traveler. From safari adventures to cultural immersions Afritur strives to create memorable experiences that leave a lasting impact.

Location: Johannesburg Cresta

Job Summary:

As a Tour Agent within their internal office you will play a crucial role in assisting clients with planning and booking their dream African adventures. You will be responsible for providing exceptional customer service expert guidance and personalized recommendations to ensure that each travelers experience exceeds expectations. Working closely with our team of travel experts you will contribute to the seamless execution of tour packages while promoting sustainable and responsible tourism practices.

Key Responsibilities:

Customer Consultation: Engage with clients via phone email or inperson meetings to understand their travel preferences interests and budget constraints.

Tailored Itinerary Planning: Utilize your knowledge of African destinations attractions and activities to create customized tour itineraries that align with clients interests and requirements.

Booking Coordination: Handle all aspects of booking arrangements including flights accommodations transportation activities and travel insurance ensuring accuracy and timely confirmation.

Client Communication: Maintain regular communication with clients throughout the booking process providing updates answering inquiries and addressing any concerns or special requests.

Product Knowledge: Stay updated on the latest travel trends destination developments and industry news to offer informed recommendations and enhance the overall customer experience.

Documentation and Administration: Prepare all necessary travel documents including itineraries invoices vouchers and contracts and ensure compliance with company policies and industry regulations.

Collaboration: Work collaboratively with internal teams including sales marketing and operations to optimize tour offerings streamline processes and enhance service delivery.

Customer Feedback: Solicit feedback from clients posttravel to assess satisfaction levels identify areas for improvement and gather testimonials for marketing purposes.

Crisis Management: Demonstrate flexibility and resourcefulness in handling unforeseen travel disruptions emergencies or other issues that may arise during clients trips.

Promotion of Sustainable Tourism: Educate clients on the importance of responsible travel practices such as minimizing environmental impact supporting local communities and respecting wildlife.

Qualifications:

Bachelors degree in Tourism Management Hospitality or related field preferred.

Previous experience in a similar role within the travel industry with a strong understanding of tour operations and destination management.

Exceptional communication and interpersonal skills with the ability to build rapport and trust with clients from diverse backgrounds.

Proficiency in travel booking systems and software such as Amadeus Galileo or Sabre.

Strong attention to detail organizational abilities and time management skills to handle multiple tasks simultaneously and meet deadlines.

Passion for travel and a deep appreciation for African culture wildlife and landscapes.

Fluency in English; proficiency in additional languages particularly local African languages is advantageous.

Commitment to upholding ethical standards promoting sustainable tourism practices and delivering exceptional customer service.

Salary and Benefits:

Competitive salary of 15000 In Jhb

Opportunities for career growth and advancement within the company

Comprehensive training and development programs

Travel perks including discounted rates on tour packages and familiarization trips

Health and wellness benefits

Positive and supportive work environment with a dynamic team of travel enthusiasts

Our Client and embark on a rewarding career where you can make a difference in peoples lives while exploring the wonders of Africa! Apply now to become a part of our passionate team dedicated to creating unforgettable travel experiences.

Remote Work :

No