Customer Care Agent English + Another language

A job that matters: your task

• Customer Support: You are the first point of contact for our customers providing them with advice on our products and services and addressing their inquiries via phone email or chat.
• Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.
• Communication: You conduct conversations in European language (C1) and English (C1) both in writing and orally ensuring that all customer inquiries are handled clearly and precisely.
• De-escalation: You are able to handle difficult conversations especially in conflict situations and ensure a solution-oriented de-escalation of upset customers.
• Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.
• Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions.

An experience that matters: your skills

Language Skills:

• Fluent English (C1) in both written and spoken communication
• Fluent in any European language (C1) in both written and spoken communication

Experience & Skills:

• Strong communication skills and enjoyment of customer interaction
• High service orientation and problem-solving abilities
• Experience in handling upset customers and de-escalation techniques
• Proficient in using standard end-user software particularly MS Office
• Knowledge of CRM systems

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• 200 BGN Food vouchers
• Public transportation card
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your professional development