Customer Support with Germanb2 - Lisbon

Customer Support with German (B2) Lisbon Office

Monday to Friday 08:0017:00

About the project:

You will support Germanspeaking clients of a medical technology company with a focus in orthopedics. The company was founded in 1995. It is headquartered in Wilmington Delaware and is listed on the NYSE. The company has over 5000 employees operating at 12 sites around the world

What you will be doing:

• Receive and distribute incoming customer orders
  
• Ensure record accuracy by maintaining data integrity
  
• Handle order management from entry to delivery and resolve complex customer billing issues
  
• Collaborate and coordinate crossfunctionally with other teams
  
• Provide support to other team members as needed
  
• Follows up on internal holds pertaining to credits processed on behalf of customers.
  
• Intimately understand proper case handling process and can identify different business unit responsibilities.
  

Requirements:

• Communicative German (must be B2)
  
• Communicative level of English language (B2)
  
• 2 years of previous experience is required
  

What we offer:

• Temporary employment contract of Initial duration of 12 months (Option to extend for another 12 months)
  
• Working hours: Monday Friday 08:00 17:00
  
• Monthly Base Salary of 1624.00
  
• Holiday and Christmas bonus 2 extra month salaries per year
  
• Monthly Variable Bonus of 150.00 (depending on performance)
  
• Health Insurance 24/7 Doctor App Prescription Dental and Vision coverage 25 days of vacation and the state mandated 13 Public Holidays
  

Apply today by submitting your CV including your full name contact information and email address.