Customer Service Officer

• Receiving clients documentation
  
• Checking documentation to ensure that it is correct and complete
  
• Followup of clients for missing or required documentation
  
• Followup on clearing of consignments
  
• Keep clients regularly updated on the status of their consignments per clients requirement
  
• Record customer complaints and initiate corrective action
  
• Obtain required authority from credit control to pay disbursements
  
• Check daily update and ensure it is correct o Followup on clients settlement of company invoices
  
• Notify COM/HoD and Legal department of damages and potential claims
  
• Ensuring that all client communication is put in the file
  
• Creating a positive image of company always
  
• Ensure client needs and expectations are always met
  
• Informing clients when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record
  
• Participate in all safety training as required
  
• Adhere to all HSE requirements of the project
  

Requirements

• Degree in Business or any other related field
  
• Customer Service Training
  
• Certificate in Clearing and Forwarding will be an added advantage
  
• At least 2 years working experience
  
• Excellent Interpersonal skills
  
• Fully conversant with MS Office o
  
• Able to work under pressure to meet deadlines