Customer Service Officer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
1-3سنوات
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Receiving clients documentation
- Checking documentation to ensure that it is correct and complete
- Followup of clients for missing or required documentation
- Followup on clearing of consignments
- Keep clients regularly updated on the status of their consignments per clients requirement
- Record customer complaints and initiate corrective action
- Obtain required authority from credit control to pay disbursements
- Check daily update and ensure it is correct o Followup on clients settlement of company invoices
- Notify COM/HoD and Legal department of damages and potential claims
- Ensuring that all client communication is put in the file
- Creating a positive image of company always
- Ensure client needs and expectations are always met
- Informing clients when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record
- Participate in all safety training as required
- Adhere to all HSE requirements of the project
Requirements
- Degree in Business or any other related field
- Customer Service Training
- Certificate in Clearing and Forwarding will be an added advantage
- At least 2 years working experience
- Excellent Interpersonal skills
- Fully conversant with MS Office o
- Able to work under pressure to meet deadlines
نوع التوظيف
دوام كامل
