Customer Success Manager

As a premier AWS partner AutomatIT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts we have a proven track record of catalyzing doubledigit growth for numerous startups. By leveraging our AWS knowhow we empower your DevOps FinOps and Delivery teams enhancing security reducing time to market and optimizing costeffectiveness with minimal effort.

Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.

At AutomatIT we specialize in cloud migration and intricate DevOps projects boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of techsavvy customers our capabilities extend from security implementations and onprem migration to AWS Cloud to the provision of 24/7 NOC services.

In this position you will manage a portfolio of strategic customers of AIT in EMEA from the onboarding stage to assuring satisfaction while identifying business needs in the customer s AWS environment.

• Onboard new customers and guide them through the onboarding process ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectivesproactively engage with them to understand their evolving needs challenges and goals. Identify Cost Optimization opportunities and a need for a Dedicated DevOps service. Maintain regular communication to build strong relationships.
• Address customer concerns and issues promptly and effectively working closely with internal teams to resolve any problem.
• Collaborate with customers to develop success plans and strategies tailored to their specific objectives set measurable goals and track progress.
• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous product/service improvement.
• Monitor and identify opportunities for upselling.
• Encourage satisfied customers to become advocates by participating in case studies testimonials or referrals.
• Track and report on key customer success metrics such as customer satisfaction usage and retention rates. Use data to drive decisionmaking.
• Maintain and develop strategic vendor relations with AWS.
• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of AUTOMATIT.
• Work collaboratively with Marketing Operations Delivery Account Managers and Solutions Architects.

Requirements :

• 3 years of experience in Customer Success Customer Engineering or Account Management roles
• 2 years of experience in sales of complex public cloud like AWS/GCP/Azure
• A proven successful track record of generating revenue and closing business
• Experience working with or at startups/ISV companies
• Indepth experience with selling and/or supporting AWS services
• Demonstrated ability to engage and influence Clevel executives
• Excellent written and verbal communication skills in both English. Additional European languages advantage
• Excellent presentation and organizational skills
• Ability to work in a fastpaced environment
• Working experience with Salesforce and/or Hubspot advantage
• AWS cloud certificated advantage
• Knowledge or experience in FinOps advantage

AutomatIT is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills recognizing the value you bring to our team.

#LIHybrid

Remote Work :

Yes

Employment Type :

Fulltime