Business Development Account Manager

Objective & Summary

Reporting to the Head Business Development this role is responsible for generating leads initiating and developing client relationships.

Ensure quarterly sales target are met

Upsell new solutions to existing clients

Account Management to ensure client satisfaction on network

Ensure zero churn of client

Build personal relationship with client s management/I.T contact

Assist in the management of new projects/installations with engineering team to ensure project delivery to client s satisfaction

Establish and maintain relationships with engineering procurement finance and legal team on a daytoday basis to ensure best/un delayed service to our clients

Assist billing team to resolve payment delays from clients

Ensure timelines are followed and communicated to clients.

Provide assistance to engineering team provide all information to deliver best quote and proceed with surveys/installation.

Regularly provide feedback/updates from clients.

Provide support to best manage outages or maintenance activities

Ensure client s KYC are properly filled; contract welcome pack to be sent post installation renewals etc.

Proficient in workflow of SAR new deals upgrades demo upgrades (to test) downgrades modifications change management forms etc.

Ensure SLA are all updated and shared to client

Manage and prioritize all tasks appropriately on a daily basis to ensure no delays

Communicate/escalate issues to engineering or management to improve Netcom services

Research and Reports

Keep management informed by submitting activity results and reports such as daily call reports weekly work plans monthly and annual activity reports.

Monitor competition by gathering current marketplace information on pricing products new products delivery schedules merchandising techniques etc.

Recommend changes in products service and policy by evaluating results and competitive developments.

Internal Relationship Management liaise & collaborate with:

Finance on the work flow of Service Activation Requests new deals upgrades demos downgrades modifications change management etc.

Billing to negotiate pricing within approved margin

Day to day operational business solutions interface between departments

Legal to ensure the aspects of contract signing service contracts revisions are done.

Ensure SLA s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge

Experience with both Microsoft operating system and Apple operating system

Strong verbal and written communication.

Good presentation skills for business reports

Ability to organize and conduct purposeful Departmental/ Unit meetings

Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

A polite friendly and diplomatic behaviour

Outgoing and reliable personality

Speak Confidently and firmly

A passion for selling

Opportunistic in approach

Ability to communicate with people at all levels

Ability to organize and conduct purposeful meetings

Establish and build a strong relationship with management of Netcom clients

Strong prospecting and negotiation skills

A high degree of selfmotivation

Resilience and persistence

Persuasiveness

Quick thinker

Problem solver

See it own it attitude

Time management skills

Ability to do multiple tasks at once

Self initiative but also able to work as part of a team

Ability to generate ideas

Strong administrative skills

Good understanding of Microsoft operating systems.

Able to use properly MS Word Excel and Powerpoint

Education and/or Professional Qualifications

Graduate degree qualification is essential.

Affiliation to professional bodies

Minimum of 5 years postqualification experience

Benefits