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A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organization. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.

While some customer service jobs are for freshers, there is a broad category of industries they work in. These include call centres, hospitality, tech, finance and even education.

Related: Customer Satisfaction: How To Measure And Tips For Improvement

Primary responsibilities of a customer care executive
All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

conducting customer satisfaction surveys to understand what areas of the company's services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
curating streamlined email and social media communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients
interacting with customers to ensure they have a desirable and shareable experience