GUEST SERVICES ASSISTANT

Welcome guests, greet guests and members, explain and up sell the facilities and services available.

Ensure guests are directed to desired locations and connected with the appropriate service.

Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.

Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.

To report all problems and or complaints related to the S&L. Communicate via logbook & staff meetings, depending upon urgency.

To liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.

To understand all current activities & promotions within S&L and Hotel.

Maintain daily operations, including opening, operating and closing procedures.

Participate in any scheduled training programs and attend the internal S&L meetings.

Record in appropriate logbook any guest requests, complaints or engineering requests.