US Customer Support Specialist
ملخص الوظيفة
This is a remote position.
- Handle incoming customer inquiries via phone email and online chat
- Assist customers with product information pricing and order processing
- Resolve customer complaints in a professional and efficient manner
- Collect and maintain accurate customer account information
- Ensure inquiries are handled accurately and efficiently
- Collaborate with other departments to ensure customer satisfaction
- Maintain a high level of product knowledge to address customer needs
- Strong experience in the dental field
- Fluent in English (spoken and written)
- Excellent verbal and written communication skills
- Proficient in dental terminology
- Prior customer support experience
- Excellent phone etiquette
- Ability to analyze and solve customer issues effectively
- Solid understanding of client services principles
- Proficient in data entry
- Familiarity with Microsoft Office applications is a plus
Required Skills:
Strong experience in the dental field Fluent in English (spoken and written) Excellent verbal and written communication skills Proficient in dental terminology Prior customer support experience Excellent phone etiquette Ability to analyze and solve customer issues effectively Solid understanding of client services principles Proficient in data entry Familiarity with Microsoft Office applications is a plus
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- هندسة التصميم
- Baan
- خدمة العملاء
- إدارة الأموال
- ABAP
- المصاعد