Time Service Delivery Expert

Job Description Summary

#LI-Hybrid
Location: Cairo Egypt

Join Novartis as a Time Service Delivery Expert and play a vital role in supporting Time & Attendance services for our Swiss workforce. Youll handle first-level support through tickets chatbot and phone ensuring compliance with Swiss labor laws and internal policiesall while helping deliver accurate data and a seamless employee experience.

Job Description

• Deliver Tier-1 Time & Attendance support for all Novartis employees in Switzerland
• Monitor and resolve tickets chatbot queries and telephony support within defined SLAs
• Ensure compliance with Swiss labor laws and Novartis policies in all service activities
• Collaborate with Tier-2 support for escalations and complex issue resolution
• Provide accurate and timely T&A reporting aligned with governance and local regulations
• Support testing activities and contribute to T&A-related projects as needed
• Anticipate and respond to P&O and customer needs with a service-oriented mindset

• Bachelors in Human Resources or related field.
• 2years experience using Time & Attendance systems in a support environment
• Ability to manage high-pressure situations including hotline and ticket-based support
• Fluent in English with excellent communication skills
• Demonstrated ability to work independently and collaboratively within a team

• Experience supporting Time & Attendance systems within a multinational or matrixed organization
• Familiarity with ServiceNow ticketing tools and chatbot/telephony-based support systems

Skills Desired

Curiosity Data Privacy Employee Experience Employee Onboarding HRIS (Human Resource Management System) Hr Operations (Hr Ops) HR Service Delivery Human Resource Management System Human Resources (HR) Human Resources Management Identity And Access Management (Iam) Payroll Sdm