MS DYNAMICS 365 CRM DevOps & Automation Specialist

Job Description:

Essential Job Functions:
Design implement and maintain CI/CD pipelines for Microsoft Dynamics 365 CRM Dataverse Power Platform and related Azure components using Azure DevOps and Microsoft ALM best practices.

Manage CRM solution packaging export/import automation deployment validation release branching build definitions release gates and rollback procedures across development test UAT staging and production environments.

Automate administrative and operational tasks using PowerShell Azure CLI PAC CLI Power Platform Build Tools YAML pipelines and reusable deployment scripts.

Support environment provisioning configuration management connection references environment variables service principals application users security roles and managed identity setup.

Establish and enforce DevOps governance release standards source control practices versioning strategy deployment approvals and auditability for CRM delivery teams.

Work with developers to integrate plugins JavaScript/TypeScript components PCF controls Azure Functions Logic Apps and integration assets into automated build and deployment pipelines.

Implement quality checks static code analysis automated deployment verification smoke testing support dependency validation and release readiness controls.

Monitor and troubleshoot pipeline failures deployment issues CRM solution conflicts missing dependencies environment configuration gaps and production release incidents.

Maintain DevOps documentation including deployment guides release calendars runbooks rollback plans automation scripts environment diagrams and operational handover documents.

Drive continuous improvement by identifying opportunities to reduce manual effort improve release reliability enhance security controls and accelerate CRM delivery timelines.

Basic Qualifications:
3 years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement delivery with strong focus on DevOps ALM release management and automation.

Strong experience with Azure DevOps including repositories branching strategies build pipelines release pipelines YAML pipelines approvals gates variable groups service connections and secure deployment practices.

Practical knowledge of Dynamics 365 CRM solution management managed/unmanaged solutions solution layering dependency management environment variables connection references and Dataverse environment administration.

Hands-on experience with Power Platform Build Tools PAC CLI PowerShell Azure CLI Git and automation scripting for CRM and Power Platform deployments.

Good understanding of Dynamics 365 CRM customization and development components including plugins workflows custom APIs JavaScript/TypeScript PCF controls and integration assets to support automated release planning.

Experience managing multiple CRM environments and supporting environment refreshes backups restores configuration alignment security setup application users and service principals.

Strong knowledge of Power Platform administration Dataverse security model connectors environment strategy DLP considerations and application lifecycle management.

Experience integrating CRM deployment pipelines with Azure services such as Azure Functions Logic Apps Service Bus Key Vault App Services Application Insights and Azure Monitor.

Ability to troubleshoot deployment failures solution import errors dependency conflicts pipeline execution issues environment-specific configuration problems and release incidents.

Solid understanding of DevSecOps principles secure secrets management privileged access controls audit requirements compliance checkpoints and production release governance.

Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage.

Other Qualifications:

Microsoft certifications in Dynamics 365 Customer Engagement Power Platform Azure Administrator Azure Developer DevOps Engineer or Solution Architect are preferred.

Experience with automated testing tools regression automation EasyRepro Playwright Selenium or similar test automation frameworks for CRM and Power Platform solutions is an advantage.

Exposure to Agile/Scrum SAFe DevSecOps release trains change advisory boards and enterprise release governance is a plus.

Knowledge of MEA market delivery requirements Arabic/English bilingual delivery environments data protection expectations and public sector implementation practices is desirable.

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