IT Operations Assistant

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT:

These jobs are found in Country Offices (COs) Regional Bureaux (RBs) and Headquarters (HQ). The Job holders report to a Head of the Unit Chief or Information Technology Officer or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE:

To deliver high quality technical support system and data maintenance across a range of areas in order to contribute to the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive nor exhaustive):

1. Carry out system maintenance tasks such as performing monitoring tasks running system diagnostics and system optimisation to ensure they are running effectively and enable easy and efficient use.

2. Maintain technology including standard repairs configuration and storage in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

3. Prepare files and systems for inventory and archives such as website content and directories to ensure information is accurate and up-to-date.

4. Allocate tasks to other colleagues ensuring that tasks are delivered to agreed standards and deadlines to support the effective delivery of services.

5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.

6. With support of senior colleagues provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

7. Perform routine deployments of server hardware and software including testing and the identification of problems to contribute to the effective functioning of technology.

8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.

9. Install operate and maintain telecommunications systems and equipment to ensure optimal services in compliance with standard operations procedures.

10. Support the development of standard material such as training documentation and web content on behalf of senior officers to ensure staff have access to required information about IT services and products.

11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.

12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

Has experience resolving more complex technical issues.

Has worked with head of units in defining requirements for functional area.

Has experience with the application of client services standards to resolve or escalate clients service problems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education.

A post-secondary certificate in the related functional area is desirable.

Fluency (level C) in English language.

Fluency in both oral and written communication in the UN language in use at the duty station and in the duty stations language.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.