Instructional Designer Fintech

Jadeer is hiring on behalf of one of our clients based in New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands the company delivers innovative technology-driven payment solutions that enhance customer purchasing power and provide a seamless shopping experience.

The Instructional Designer is responsible for designing developing and implementing engaging learning solutions that support employee performance and business objectives. The role focuses on creating structured interactive and measurable training programs for customer care operations and other business functions within a fast-paced fintech environment.

• Design and develop instructor-led training (ILT) e-learning modules microlearning content and blended learning programs.

• Apply instructional design models (ADDIE SAM etc.) to create structured learning journeys.

• Develop onboarding programs and continuous learning pathways for different business units.

• Create assessments knowledge checks and evaluation tools to measure learning effectiveness.

• Translate complex operational and product information into clear engaging training materials.

• Develop training manuals facilitator guides participant workbooks SOP-based learning content and digital resources.

• Continuously update training materials to reflect process changes system updates and new product launches.

• Ensure all content aligns with brand tone and compliance standards.

• Conduct training needs analysis (TNA) in collaboration with stakeholders.

• Analyze performance data to identify skill gaps and recommend targeted learning interventions.

• Measure training effectiveness using KPIs and feedback mechanisms.

• Support continuous improvement initiatives through data-driven insights.

• Partner with Operations Quality Product and HR teams to align learning initiatives with business goals.

• Support subject matter experts (SMEs) in structuring and developing technical content.

• Provide guidance on learning best practices and adult learning principles.

• Bachelors degree in Education Human Resources Business Administration or a related field (preferred).

• 24 years of experience in Instructional Design Learning & Development or Training Content Development.

• Experience in fintech banking contact centers or fast-paced tech environments is a plus.

• Strong knowledge of instructional design methodologies (ADDIE Blooms Taxonomy Kirkpatrick Model).

• Experience with Learning Management Systems (LMS).

• Proficiency in e-learning authoring tools (Articulate Storyline Rise Captivate or similar).

• Advanced Microsoft PowerPoint and Excel skills.

• Basic multimedia editing skills (video/audio) are a plus.

• Excellent communication skills in English and Arabic.

• Strong storytelling and content structuring abilities.

• Close attention to detail and creativity.

• Analytical mindset with strong problem-solving skills.

• Ability to manage multiple projects in a fast-paced environment.

If you are passionate about designing impactful learning experiences and driving performance through innovative training solutions this is your opportunity to grow your career within a leading fintech organization that values innovation collaboration and continuous development.

At Jadeer we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.