HR Operations Lead

The HR Operations Lead / Manager will manage daily HR operations across multiple countries ensuring seamless onboarding payroll and compliance for both in-house and outsourced teams.

This role requires strong hands-on experience in BPO/outsourcing operations and in-depth familiarity with governmental labor platforms such as GOSI WPS MOHRE and Qiwa.

The right candidate will play a key role in standardizing HR processes across the region while ensuring compliance with local regulations.

Key Responsibilities

- HR Operations & Process Management

• Oversee daily HR operations across Egypt UAE and KSA.
  
• Manage the onboarding offboarding and full employee lifecycle for both internal and outsourced staff.
  
• Implement standardized HR processes policies and documentation.
  
• Lead HR administrative activities including contracts renewals and visa processes (UAE & KSA).
  

- Payroll & Compliance

• Supervise payroll processing and ensure compliance with WPS (Wage Protection System) and local labor laws.
  
• Manage social insurance and tax submissions in Egypt and GOSI compliance in KSA.
  
• Ensure accurate data entry and maintenance across HRIS and government portals.
  

- Employee Relations & Coordination

• Act as the regional focal point for HR operations between Egypt UAE and KSA offices.
  
• Support business units with manpower planning contract structuring and documentation.
  
• Coordinate with finance and legal teams to ensure adherence to employment regulations.
  

- Vendor & Outsourcing Management

• Manage relationships with outsourcing partners staffing agencies and government offices.
  
• Oversee onboarding and payroll for outsourced staff under BPO models.
  
• Maintain accurate service-level reporting and HR metrics.
  

• Bachelors degree in Human Resources Business Administration or a related field (Masters preferred).
  
• 610 years of progressive experience in HR Operations Payroll or HR Administration ideally within BPO or outsourcing industries.
  
• Strong working knowledge of GOSI WPS Qiwa MOHRE and other GCC government systems.
  
• Experience managing multi-country HR operations (Egypt UAE KSA).
  
• Excellent understanding of regional labor laws and compliance.
  
• Strong analytical communication and problem-solving skills.
  
• Fluent in English & Arabic.
  

Key Competencies

• Operational Excellence & Process Optimization
  
• Regional Compliance Management
  
• Stakeholder Coordination
  
• Employee Experience Management
  
• High Attention to Detail
  
• Leadership & Team Management