Guest Relations Officer - Sofitel Nile Downtown

• Greet guests upon their arrival and provide them with information about the hotel and the surrounding area
• Manage and handle guest check-ins and check-outs
• Resolve any guest complaints or issues in a professional and timely manner
• Coordinate with other departments such as housekeeping food and beverage and maintenance to meet guests needs
• Provide information and assistance about facilities services and local attractions
• Make room reservations and handle special requests like room upgrades or special celebrations
• Monitor guest satisfaction and gather feedback to improve services
• Ensure compliance with health safety and hygiene standards
• Process payments and maintain accurate records of all transactions
• Follow up with guests to ensure their satisfaction after their stay

Qualifications :

• Proven work experience as a Guest Relations Officer or similar role
• Excellent written and verbal communication skills
• Strong knowledge of customer service principles and practices
• Ability to handle stressful situations with a positive attitude
• Degree in hospitality management or relevant field is preferred
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time