Customer Service Specialist

Jadeer is hiring for one of its client a Customer Service Specialist

• Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.

• Assist customers with order placement and follow up on production and delivery schedules.

• Greet clients and visitors professionally maintaining a positive and welcoming company image.

• Maintain and update the client database ensuring accurate hard copy and electronic records.

• Build and maintain sustainable relationships with clients through clear effective and professional communication.

• Provide detailed product information and resolve customer inquiries efficiently and promptly.

• Handle customer complaints coordinate with internal teams and ensure timely and satisfactory resolutions.

• Follow up on deliveries payments dispatches QR codes artwork approvals and proforma invoices.

• Ensure compliance with QHSE Food Safety (FS) and GMP standards at all times.

• Bachelors degree in Business Administration or a relevant field.

• 6 months of proven experience in a customer service or related role.

• Excellent command of the English language both written and spoken.

• Strong communication and interpersonal skills with a customer-focused mindset.

• Proficiency in MS Office applications.

• Ability to multitask prioritize responsibilities and work efficiently under pressure.

• Strong problem-solving skills and attention to detail.

• Full-Time Position

• Sunday to Thursday

• From 7:30AM - 3:30PM