CRM Solutions Architect Implementation Specialist

Role overview

PetroApp is seeking a hands-on CRM Solutions Architect / Implementation Specialist to design build and continuously improve our CRM environment.

You will own the CRM lifecycle from business-process discovery and solution design through configuration automation integration reporting user adoption and ongoing optimization. You will work closely with Sales Operations Customer Support Marketing Finance and Technology to translate business requirements into simple scalable CRM solutions.

This is not solely an administration role. We need someone who can understand how the business operates challenge inefficient processes design the right solution and implement it.

Key responsibilities

• Own the architecture configuration administration and continuous improvement of PetroApps CRM.
• Understand business requirements and translate them into practical scalable CRM solutions.
• Design and maintain data models modules fields page layouts pipelines stages validation rules permissions and role hierarchies.
• Build workflows approval processes assignment rules alerts scheduled actions and guided business processes.
• Automate lead capture qualification assignment follow-up conversion onboarding and customer-lifecycle activities.
• Configure dashboards reports forecasts and management views that provide reliable operational insights.
• Integrate the CRM with PetroApps internal systems and third-party applications using APIs webhooks middleware and integration platforms.
• Develop custom functions or extensions when standard platform capabilities do not meet business requirements.
• Manage data imports migrations mapping cleansing deduplication and ongoing data-quality controls.
• Establish CRM governance covering data ownership naming conventions required fields access controls documentation and change management.
• Diagnose system issues and coordinate with platform support teams or external vendors when necessary.
• Document the CRM architecture configurations workflows integrations and operating procedures.
• Train users and create clear onboarding and reference materials.
• Monitor user adoption and work with department leaders to improve CRM usage and process compliance.
• Assess new CRM features and related business applications based on their value to PetroApp.
• Support future platform evaluations upgrades or migrations as business requirements evolve.

• At least 4 years of hands-on experience implementing customizing or administering a major CRM platform.
• Experience delivering a CRM implementation or significant redesign from requirements gathering through launch.
• Strong understanding of sales pipelines lead management customer onboarding account management and customer-support processes.
• Experience configuring workflows custom objects or modules reports dashboards roles profiles and permissions.
• Experience integrating CRM platforms with external systems through APIs webhooks middleware or integration platforms.
• Experience with data migration cleansing deduplication and validation.
• Ability to translate business needs into scalable technical and process designs.
• Strong analytical troubleshooting documentation and stakeholder-management skills.
• Clear written and verbal communication skills.
• Ability to take ownership and work independently across technical and non-technical teams.

Nice to have

• Hands-on experience with Zoho CRM or Zoho One.
• Zoho CRM certification or relevant Zoho implementation credentials.
• Experience with Deluge scripting and applications such as Zoho Analytics Desk Campaigns Books Forms Creator or Flow.
• Experience with HubSpot Salesforce Microsoft Dynamics or other major CRM platforms.
• Experience working with mobile applications marketplaces logistics automotive services fuel technology or other transaction-based businesses.
• Familiarity with SQL business-intelligence tools identity management and data-security practices.
• Experience driving CRM adoption across multiple departments.

Ideal candidate

You combine business-process thinking with hands-on technical ability. You are comfortable speaking with business leaders mapping an unclear process proposing a better design and then building it yourself.

You favor straightforward maintainable solutions over unnecessary complexity. You care about data quality user experience documentation security and measurable business outcomes.

• Competitive salary and benefits package.

• Opportunity to work on cutting-edge technology with a passionate team.
• Career growth and development opportunities.
• A collaborative and inclusive work environment.

Required Experience:

IC