أدخل المسمى الوظيفي أو الكلمة الرئيسية
Call Center Agent
موقع الوظيفة:
الراتب:
الخبرة المطلوبة:
تم النشر:
22 اغسطس 2026 (نُشرت قبل 23 يوم)
تم النشر:
آخر موعد للتقديم:
20 نوفمبر 2026
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Answering incoming calls from customers making outgoing calls to assist with customer inquiries complaints and support issues.
- Providing excellent customer service by addressing customer concerns resolving complaints and answering questions about our services.
- Accurately entering and updating customer information in the call center database during each interaction.
- Developing a deep understanding of the companys services to provide accurate information to customers.
- Managing multiple tasks simultaneously such as talking to customers entering data and researching solutions.
- Following call center scripts policies and procedures to maintain consistency in customer interactions.
- Working collaboratively with team members supervisors and other departments to improve overall customer experience.
- Meeting call handling quotas response time targets and other performance metrics set by the call center management.
- Demonstrating empathy patience and understanding when dealing with customers especially in challenging situations.
Requirements
- Previous experience as call center agent.
- Good English Level.
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
Benefits
- Attractive Package
- Social insurance
- Medical insurance
Required Skills:
Previous experience as call center agent. Good English Level. Outstanding communication and negotiation abilities A results-oriented approach Excellent organizational and leadership skills Ability to work under pressure
