Application Support Engineer
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
نُشرت قبل 20 ساعة
تاريخ النشر:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Our client is a software house and looking to hire An Application Support Engineer is the senior app-layer troubleshooter. They work from APM data logs database queries configuration files and architecture documentation to find the cause of application-side incidents resolving whats in configuration/data/integration and handing confirmed bugs to R&D with surgical precision. They also build migrations and integrations (their own code not product source). The precision layer between client experience and engineering.
What You Own:
- Application-layer incident triage: logs APM data request tracing root cause identification.
- Resolve configuration data and integration issues directly. Escalate confirmed bugs to R&D with reproduction steps logs environment context and hypothesis.
- Database operations across MS SQL Server MongoDB PostgreSQL: non-trivial queries schema reading data corrections migrations.
- Build migration interfaces from client legacy systems into IN3 applications (source analysis transformation logic target mapping validation cut over).
- Design and manage production integrations with third-party systems (endpoints data mapping error handling monitoring).
- Application architecture literacy across the full portfolio trace features to services endpoints and data flows.
- Occasional on-call for app-layer Severity A scheduled mid-night windows for migrations/releases.
Requirements
What You Bring:
- 35 years in application support integration engineering L3 technical account management or dev-to-support career path.
- Mid-level software development skills: can write integration code migration scripts and automation utilities.
- Database depth: MS SQL Server MongoDB PostgreSQL. Non-trivial SQL queries schema reading data investigation.
- Application architecture literacy: multi-service systems service-to-service integration request flows.
- APM tool experience (New Relic Datadog AppDynamics Dynatrace) for real production investigation.
- At least one migration or integration personally built in production.
- Clean R&D handoff discipline bug reports engineers accept and act on.
- ArabicEnglish bilingual at professional level (verified mid-call).
- Sees the role as a destination not a stepping stone into R&D.
Nice-to-Have:
- Document management / ECM / workflow automation product familiarity.
- AI/ML application support or troubleshooting exposure.
- Vector databases knowledge graphs AI infrastructure familiarity.
- Cloud platform exposure (AWS or Azure) at deployment/operation level.
- Government or large-corporate client deployment experience.
