وظائف في مشرف مركز الاتصال في القاهرة

الهدف من الوظيفة:مراقبة وتقييم جودة المكالمات والخدمات المقدمة من وكلاء مركز الاتصال لضمان الالتزام بالمعايير والسياسات وتحقيق أعلى مستويات رضا العملاء، مع تقديم توصيات لتحسين الأداء.المهام والمسؤوليات الرئيسية:مراقبة وتقييم المكالمات:الاستماع لمكالمات الوكلاء (مباشرة أو مسجلة) وتقييمها وفق معايير ا...

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال لضمان تحقيق الأهداف التشغيلية وخدمة العملاء بكفاءة عالية، من خلال الإشراف على الفرق التشغيلية، متابعة الأداء، وتحسين العمليات بما يتماشى مع معايير الجودة ورضا العملاء.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على جميع أنشطة مركز ال...

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال في مجال تحصيل الديون لضمان تحقيق أهداف التحصيل بكفاءة عالية، وتحقيق أعلى مستويات رضا العملاء، مع الالتزام بالقوانين والسياسات المعمول بها.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على عمليات الاتصال (الصادرة والواردة) الخاصة بالتحص...

- Supervise daily site activities; ensure works conform to drawings/specs and material quality standards.- Enforce HSE requirements; conduct field checks/tests; escalate and resolve issues promptly.- Plan and control resources (labor materials equipment); monitor costs vs. budget.- Coordinate with o...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service.Analyze performance metrics to identify areas for improvement and implement proactive solutio...

Key Responsibilities: Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proac...

Assist the HC Manager in developing and updating Human Capital policies and procedures related to timesheets payroll annual leave salary and end-of-service benefits.Design and update HC forms and documentation related to payroll and attendance management.Develop detailed process workflows and operat...

We are Looking for a Real Estate Call Center Specialist to join our team remotely. This role is fully focused on the real estate sector and involves handling property-related leads qualifying potential buyers and investors and supporting the sales team by converting inquiries into qualified opportun...

Were expanding our team within Amazon Operations! If youre interested in joining a business where you can have fun achieve amazing results and put smiles on peoples faces this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers middle mile so...

Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to deliver...

Key Responsibilities: Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proac...

Were expanding our team within Amazon Operations! If youre interested in joining a business where you can have fun achieve amazing results and put smiles on peoples faces this could be the role for you.You will oversee the shift management in one of our first mile fulfilment centers middle mile sort...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proact...

QuickfirmX is hiring Customer Service Agents for Teleperformance (TP) English-speaking accounts in New Cairo. Youll handle inbound customer calls and ensure a smooth high-quality support experience for international clients.Job RoleRespond to customer inquiries by phoneResolve issues related to...

QuickfirmX is hiring French-speaking Customer Service Agents for Teleperformance Egypt based at their New Cairo site. You will handle inbound customer calls and provide professional support in French with occasional use of basic English depending on the account requirements.Job RoleAnswer inbound cu...

QuickfirmX is hiring German-speaking Customer Service Agents for Teleperformance New Cairo. You will handle inbound calls only supporting international customers in a professional and structured environment.Job RoleHandle inbound customer calls in GermanAssist with inquiries related to services...

Job Overview:We are seeking a dynamic and motivated Telesales Representative with strong marketing and sales skills to promote our medical courses and clinic services. This is an exciting opportunity to advance your sales career in the healthcare sector while working remotely from Egypt.Key Responsi...

Job OverviewWe are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets service quality client satisfaction and team performance.In this role you will assist in overseeing a...

Were expanding our team within Amazon Operations! If youre interested in joining a business where you can have fun achieve amazing results and put smiles on peoples faces this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers middle mile so...

QuickfirmX is hiring German-speaking Customer Service Representatives on behalf of a leading international company in the travel industry.In this role you will handle travel-related inquiries including reservations cancellations and modifications while delivering professional and high-quality suppor...