وظيفة في مراكز الاتصال في الإسكندرية

Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organisationDesigning training programs and workshops for staffConducting regular المزيد...

Job Scope/Purpose: Handle customers efficiently based on a high quality service standards, through showing high knowledge of product and high skills of sales or customer service in accordance to the processes and targets of the contact center and Centro client s expectation المزيد...

Screen resumes and job applicationsConduct initial phone screens to create shortlists of qualified candidatesInterview candidates in-person for a wide range of roles (junior, senior and executive)Track hiring metrics including time-to-hire, time-to-fill and source of hireDesign, distr المزيد...

Job Scope/Purpose: Handle customers efficiently based on a high quality service standards, through showing high knowledge of product and high skills of sales or customer service in accordance to the processes and targets of the contact center and Centro client s expectation المزيد...

Responsibilities: Design, implement, and improve company quality standards. Analyze data in order to find areas for growth. Assist in the recruiting process. Training, motivating, coaching, and correcting employees to ensure that standards are met. Create reports to track progr المزيد...

Technical support Duties :- Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. - They listen to descriptions of customer issues and determine how and if they can be fixed. - Follow up on students observations and absences and rep المزيد...

Job Scope/Purpose: Handle customers efficiently based on a high quality service standards, through showing high knowledge of product and high skills of sales or customer service in accordance to the processes and targets of the contact center and Centro client s expectation المزيد...

Job Description . Follow-up with the teams of (alarms - maintenance – work order) and distribute work to them in accordance with the daily requirements of work. .Make sure that all teams are on time and ready to work (Engineers/ technicians). .Monitoring and tracking current ac المزيد...

Job Description Works on multiple phases of a project and/or multiple small projects of moderate scope and sometimes complex assignments. Takes responsibility for a certain area and conditions as well as results evaluation, problem resolution and planning. Selects appropriate sta المزيد...

Job Description Works on multiple phases of a project and/or multiple small projects of moderate scope and sometimes complex assignments. Takes responsibility for a certain area and conditions as well as results evaluation, problem resolution and planning. Selects appropriate sta المزيد...

Job Scope/Purpose: Handle customers efficiently based on a high quality service standards, through showing high knowledge of product and high skills of sales or customer service in accordance to the processes and targets of the contact center and Centro client s expectation المزيد...

Job Description Monitor intra-day volumes to ensure compliance to business needs and make real time forecasting and scheduling decisions to ensure Customer Engagement Center KPIs are met. Daily Reporting of all the day actions and team compliance to the calls. Schedule off-phone المزيد...

Job Description Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times Receive customer complaints via e-mails/phone calls, open trouble tickets and work on solution ident المزيد...

Job Scope/Purpose: Handle customers efficiently based on a high quality service standards, through showing high knowledge of product and high skills of sales or customer service in accordance to the processes and targets of the contact center and Centro client s expectation المزيد...