Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
Manages the guest relations team fostering a culture of growth, development and performance within the department
Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Delivers an effective planned guest engagement programme
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