Systems Administrator

Job Description

• Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
• Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
• Analyze and recommend both hardware and software requirements for existing and future implemented services.
• Coordinate with external vendors for the acquisition and maintenance of information technology hardware and software.
• Install, configure, test, document, administrate, maintain, integrate and support different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux based), Application servers, Backup and recovery systems along with servers’ Endpoint protection.
• Administrate different enterprise applications including but not limited to Student information system (SIS), Learning management system (LMS), Correspondence management system (CMS), Digital archiving system, ERP system, HR system.
• Identify and set the configuration items for different systems and verify their completeness & correctness.
• Manage the ability to continue providing a pre-determined & agreed level of IT services.
• Develop and administrate backup, archive & restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing restorations processes regularly.
• Monitor and assess the utilization and performance of different services and infrastructure systems (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
• Ensure the availability, continuity and security of various systems and monitoring different logs.
• Develop and document operational procedures.
• Manage change requests & determine the need to perform a system change whenever needed through standard procedures.
• Regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
• Recommend and ensure the standard implementation of policies, procedures and operations with support personnel for different services and ensure their consistency with Nile University policies.
• Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting processes.
• Communicate with external vendors for support requests.
• Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
• Works under general direction from senior management and provide different reports indicating the IT infrastructure status besides any requested reporting.