Senior Travel Customer Service

Job Description

Main duties:

• Provides Customer support for all online sales channels including website, social media, and different online platforms.
• Provide exceptional Customer service including interacting with customers, answering customer enquiries , troubleshoot website problems and effectively handle customer complaints and escalations.
• Record new leads on CRM system and set appointments for the sales team.
• Coordinate and assign new requests to responsible departments.
• Outgoing calls to clients and suppliers to manage the accounts receivable and payable.
• Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services.

Secondary duties:

• Design travel packages and itineraries.
• Design and sells honeymoon packages .
• Handles FIT requests and create bookings through different reservation systems along with direct contracting
• Sells readymade group packages for outbound Travel.
• Sells optional sightseeing tours and transfer for outbound travel .
• Collect visa requirements and necessary travel documents from the clients.
• Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.
• Prepare travel proposals and contracts for the client.
• Handle holidays packages operation for groups

Job Requirements

• Minimum of 3 years work experience in customer service.
• Minimum of 2 years work experience in tourism in the outbound department.
• Preferred with an experience in Expedia customer service.
• Maximum Age is 35 years old
• Fluent English Language Level (writing & Speaking).
• Very Good expertise in Microsoft Outlook and Office programs.
• Excellent Communication skills.
• Excellent time management skills.
• Presentable appearance
• Ability to work under pressure.
• Excellent time management skills and excellent customer focus attitude.