وظائفKpo في مصر- وظائف شاغرة في Drjobpro.com - May 2022
281+

Kpo وظائف في مصر

281+

Kpo وظائف في مصر

عرض النتائج(281)

Customer Service Agent Vodafone Uk - Work From Hom...

1 - 2 سنوات
EGP 4000 - 6000
مصر / 1 - 2 / EGP 4000 - 6000

Majorel Egypt

Job Description Handling customers over the phone Problem solving. Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer interaction. Job Requirements Excellent communication skills FLUENCY in English is a MUST EXCELLENT MS office skills GRADUATES only can apply أقل

Job Description Handling customers over the phone Problem solving. Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers' accounts. Follow up on customer in المزيد..


English Back Office Agent (males And Graduates Onl...

0 - 3 سنوات
EGP 4000 - 6000
مصر / 0 - 3 / EGP 4000 - 6000

Majorel Egypt

Job Description Main Duties: Handling Cases through E-Mail with the Client Problem Solving & Answering Customer's Inquiries Job Requirements Males Only Excellent in English is a Must Graduates Only Commitment and consistency High Typing Speed in English أقل

Job Description Main Duties: Handling Cases through E-Mail with the Client Problem Solving & Answering Customer's Inquiries Job Requirements Males Only Excellent in English is a Must Graduates Only Commitment and consistency High Typing Speed in English


Workforce Analyst

1 - 2 سنوات
EGP 4000 - 6000
مصر / 1 - 2 / EGP 4000 - 6000

Majorel Egypt

Job Description As a workforce analyst, your job duties includedeveloping staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making. Job Requirements Excellent English Graduates 1-2 years' experience أقل

Job Description As a workforce analyst, your job duties includedeveloping staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making. Job Requirements المزيد..


Banking Call Center Agen

0 - 1 سنوات
EGP 4000 - 6000
مصر / 0 - 1 / EGP 4000 - 6000

Majorel Egypt

Job Description Main Responsibilities and Duties: Support customers through Receiving calls Fixed shifts (8 am till 5 pmm) for females rotational shifts 24/7 for males Fixed weekend (Saturday and Sunday) Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. Solve Customer's technical issues Job Requirements Graduates only Excellent up to fluent English level Max age 26 males and females أقل

Job Description Main Responsibilities and Duties: Support customers through Receiving calls Fixed shifts (8 am till 5 pmm) for females rotational shifts 24/7 for males Fixed weekend (Saturday and Sunday) Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service المزيد..


Email And Chat Agent

0 - 0 سنوات
EGP 4000 - 6000
مصر / 0 - 0 / EGP 4000 - 6000

Majorel Egypt

Job Description Offer help Answer all customer's inquiries and solve issues over the phone, rotational shifts and on rotational days off Job Requirements fluent English Graduates ONLY Max age 35 fixed working hours fixed weekend Transportation provided to El Zahraa and Stadium metro station ONLY أقل

Job Description Offer help Answer all customer's inquiries and solve issues over the phone, rotational shifts and on rotational days off Job Requirements fluent English Graduates ONLY Max age 35 fixed working hours fixed weekend Transportation provided to El Zahraa and Stadium metro station ONLY


Quality Coach

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Monitor remote/side by side calls. Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons. Analyze customer complaints and bad ratings and set an action plan. Analyze quality scores and share the insights along with the action plan to improve QA scores and processes. Report the repeated offenders from quality or complaints point of view. Prepare the audit plan and ensure it appropriately addresses the audit objectives Delivering coaching sessions to agents and tracking the outcome of the coaching. Measuring the improvements to the monitoring process and the coaching given. Job Requirements Bachelor’s degree Fluent English Minimum of 2 years experience in a similar role (call center environment) preferably in a multinational organization Knowledge of customer service principles and practices Excellent Ability in relevant computer applications (Microsoft Excel and PowerPoint). Advanced troubleshooting and multi-tasking skills Proven experience in managing large projects أقل

Job Description Monitor remote/side by side calls. Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons. Analyze customer complaints and bad ratings and set an action plan. Analyze quality scores and share the insights along with the action plan to improve QA scores and processes. المزيد..


Service Delivery Supervisor

1 - 3 سنوات
EGP 4000 - 6000
مصر / 1 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Cascade down operational plan & call center objectives to team leaders. Manage & follow up daily with operation process. Escalate hot issues to SD Manager with recommendations to handle it. Solve difficult problems by studying, evaluating, re-designing processes and service metrics, while monitoring and analyzing results to implement constructive changes. Ensure advising clients on products and services available by using the expertise presence in the team Ensure that all relevant communications, records, and data are updated and recorded Ensure monitoring Call center calls to improve quality, minimize errors and track operative performance. Job Requirements Proven experience as a supervisor. Must have an excellent command of both written & spoken English. Excellent communication skills. Good working knowledge of MS office. Willing to work overnight and during weekends if needed. Very good Problem Solving and Handling Skills. Very good leadership skills. أقل

Job Description Cascade down operational plan & call center objectives to team leaders. Manage & follow up daily with operation process. Escalate hot issues to SD Manager with recommendations to handle it. Solve difficult problems by studying, evaluating, re-designing processes and service metrics, while monitoring and analyzing resul المزيد..


Learning & Development Senior Trainer

2 - 4 سنوات
EGP 4000 - 6000
مصر / 2 - 4 / EGP 4000 - 6000

Centro CDX

Job Description Design/ Develop Soft Skills Training Materials Create customized training materials when needed Deliver Soft skills training programs Cover the training administrative tasks for the programs s/he delivers Identify training and development needs within an organization through job analysis, and regular consultation with business managers and human resources departments Job Requirements 2-4 years of experience as trainer Fluent in English and Arabic “ Oral & Written ” Excellent written and spoken communication skills that allow you to inform and advise others clearly High presentation skills Interpersonal skills that enable you to work with people at all levels of an organization, motivate others and change people's attitudes when necessary A strong customer-focused background Problem-solving and negotiation skills Initiative and the ability to offer new ideas Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely Organizational and planning skills to manage your time and to meet deadlines and objectives Good time-keeping skills and the ability to multitask to enable you to effectively manage training schedules Proactive, enthusiastic and innovative approach to work أقل

Job Description Design/ Develop Soft Skills Training Materials Create customized training materials when needed Deliver Soft skills training programs Cover the training administrative tasks for the programs s/he delivers Identify training and development needs within an organization through job analysis, and regular consultation with busines المزيد..


Call Center Agent

0 - 0 سنوات
EGP 4000 - 6000
مصر / 0 - 0 / EGP 4000 - 6000

Centro CDX

Job Description Promote, sell and generate interest towards the client’s products/Services and handle customer inquiries by following a customer excellence procedure. Contacting American seniors and Doctor's offices by using an internal dialer to promote medical services. Promoting medical service by communicating the benefits for the patients to achieve the set target and increase the revenue. Transferring the interested patients by using internal systems to the closer to check their eligibility. Submitting each successful transfer on internal systems by adding the needed product to check its eligibility afterward. Maintaining the quality of the calls by applying the quality checklist to reach the client’s satisfaction. Operating under company guidelines to meet guidelines quality standards. Job Requirements English Level: FLUENT ENGLISH B2/C1 GRADS AND UNDERGRADS Flexible with a fixed US shift from 3 Pm till 12 AM ( Transportation provided) أقل

Job Description Promote, sell and generate interest towards the client’s products/Services and handle customer inquiries by following a customer excellence procedure. Contacting American seniors and Doctor's offices by using an internal dialer to promote medical services. Promoting medical service by communicating the benefits for th المزيد..


Customer Service Representative - English Speakers

0 - 3 سنوات
EGP 4000 - 6000
مصر / 0 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains. Creating tickets through the ticketing system, to submit the customer’s inquiry. Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction. Job Requirements Advanced level of English Communication skills Customer service skills أقل

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complain المزيد..


Telesales Representative

0 - 0 سنوات
EGP 4000 - 6000
مصر / 0 - 0 / EGP 4000 - 6000

Centro CDX

Job Description Understanding and promoting the company’s product to prospects. Hit monthly sales targets and constantly prospect new clients. Bringing in new clients through emails, calls and referrals. Provide constructive feedback on the sales process to improve and elevate overall BD performance. Collaborates/consults with marketing, operations, clients, third parties and other internal stakeholders to coordinate the identification of potential service improvements and fixes and identifying solutions. Compile and share relevant reports for insights on the sales statuses. Job Requirements Fluent English. Data-driven mindset. Strong communication and presentation skills أقل

Job Description Understanding and promoting the company’s product to prospects. Hit monthly sales targets and constantly prospect new clients. Bringing in new clients through emails, calls and referrals. Provide constructive feedback on the sales process to improve and elevate overall BD performance. Collaborates/consults with marketin المزيد..


Customer Care Consultant ( Home Based)

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welc المزيد..


Work From Home - Customer Care Representative (uk ...

0 - 0 سنوات
EGP 4000 - 6000
مصر / 0 - 0 / EGP 4000 - 6000

_VOIS Egypt

Job Description Customer Care Representative to deal with UK customers for Vodafone. Identifying customers’ needs, clarify information, research every issue and providing solutions. Build sustainable relationships and engage customers by taking the extra mile. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets. أقل

Job Description Customer Care Representative to deal with UK customers for Vodafone. Identifying customers’ needs, clarify information, research every issue and providing solutions. Build sustainable relationships and engage customers by taking the extra mile. Frequently attend educational seminars to improve knowledge and per المزيد..


Customer Care Representative - Ireland Account (wo...

0 - 2 سنوات
EGP 4000 - 6000
مصر / 0 - 2 / EGP 4000 - 6000

_VOIS Egypt

Job Description Work from home with an online and paid training Customer care representative to deal with IE customers for Vodafone Attractive salaries plus great bonus Schemes Medical insurance Social insurance Vpn Line which provides free minutes, text messages and mobile data Job Requirements Fluency in English Graduates only Flexibility to work in rotational shifts (latest shift 10 pm) Can work easily and efficiently among a team أقل

Job Description Work from home with an online and paid training Customer care representative to deal with IE customers for Vodafone Attractive salaries plus great bonus Schemes Medical insurance Social insurance Vpn Line which provides free minutes, text messages and mobile data Job Requirements Fluency in English Graduates only Flex المزيد..


Customer Support Advisor - Vodafone Ireland (work ...

0 - 1 سنوات
EGP 4000 - 6000
مصر / 0 - 1 / EGP 4000 - 6000

_VOIS Egypt

Job Description Responding to customer queries in a timely and accurate way Acknowledging and resolving customer issues. Job Requirements Fluency in English is a MUST Graduatesonly Egyptians only can apply Good communication skills Call center experience is a PLUS أقل

Job Description Responding to customer queries in a timely and accurate way Acknowledging and resolving customer issues. Job Requirements Fluency in English is a MUST Graduatesonly Egyptians only can apply Good communication skills Call center experience is a PLUS


Customer Care Agent (home Based)

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting IR consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians only. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Grad, Gap year, Drop out are welc المزيد..


Work From Home - Customer Support Advisor

1 - 2 سنوات
EGP 4000 - 6000
مصر / 1 - 2 / EGP 4000 - 6000

_VOIS Egypt

Job Description Answer inbound calls and respond to the customer's requests in a professional manner to ensure customer satisfaction. Job Requirements Excellent communication skills Fluency in English is a MUST Males & Females. Egyptians only Grads, drop outs and gap year students only are welcome to apply أقل

Job Description Answer inbound calls and respond to the customer's requests in a professional manner to ensure customer satisfaction. Job Requirements Excellent communication skills Fluency in English is a MUST Males & Females. Egyptians only Grads, drop outs and gap year students only are welcome to apply


German Team Leader

1 - 0 سنوات
EGP 4000 - 6000
مصر / 1 - 0 / EGP 4000 - 6000

Sykes Enterprises

Job Requirements EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED Fluency in German Candidates should be qualified to University Degree level or equivalent. Knowledge in Microsoft Office – Word/PowerPoint/Excel. Previous Call Centre management experience (an advantage). High Level Knowledge of PC applications – Hardware & Software (Preferable). Excellent communication skills. Ability to work on one’s own initiative and under pressure to achieve results and targets. Demonstrate organizational and time management ability. Professionalism to deal with people management issues as they arise. Good attention to detail a requirement. أقل

Job Requirements EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED Fluency in German Candidates should be qualified to University Degree level or equivalent. Knowledge in Microsoft Office – Word/PowerPoint/Excel. Previous Call Centre management experience (an advantage). High Level Knowledge of PC applications – Hardware & Softwar المزيد..


Work From Home - Compliance Auditor - Call Center

3 - 0 سنوات
EGP 4000 - 6000
مصر / 3 - 0 / EGP 4000 - 6000

Sykes Enterprises

Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ➢ Highly proficient MS application use, including Excel and Word ➢ Strong written and verbal communications in English. ➢ Situational and client-relationship awareness ➢ Rational and logical thinker ➢ Data mining and analytics ➢ General IT knowledge ➢ Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently ➢ Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved ➢ Accurate monitoring & reporting of compliance and risk management metrics EDUCATION and/or EXPERIENCE ➢ Degree required, or demonstrable role-related certifications required in an operational business management related field. ➢ 3 years experience in Internal Audit/Risk Management ➢ Experienced in a variety of security architecture, concepts, techniques, and technologies ➢ Experienced in the compliance/audit industry أقل

Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ➢ Highly المزيد..


Customer Care Consultant ( Work From Home)

0 - 6 سنوات
EGP 4000 - 6000
مصر / 0 - 6 / EGP 4000 - 6000

_VOIS Egypt

Job Description Acting as a single point of contact supporting consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Graduate and Drop out are welcome to apply أقل

Job Description Acting as a single point of contact supporting consumer customers. Maintaining the customer experience and providing the best image to the company. Job Requirements Fluency- English C1 Egyptians. Having ex. in Call Centre is preferred. Communication Skills. Males & Females. Graduate and Drop out are welcome to appl المزيد..