IT Support Engineer

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required and repairing equipment.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Managing stocks of equipment, consumables and other supplies.

Job Requirements

• Education: Bachelor Degree in Information Technology or any related discipline
• Windows OS and general desktop support issues
• DNS, TCP/IP and other networkingconcepts
• Windows server 2012
• Active Directory
• Exchange 2010
• Microsoft office
• SQL Server