IT Help Desk Specialist

Job Description

Previous experience in managing a CRM system on Bitrix24 platform.
Handling shared folders network drives through users map.
Assigning users according to security rules.
Managing deferent Access points and other resources.
Excellent with Windows OS , ( Linux OS is preferred )
Handling the exchange server and active directory.
Support hardware issues.
Being the connection between the company and other vendors in case of new purchases.
Coordinating with vendors for any issues relating to equipment hardware.
Remotely access user machines for technical assistance.
Troubleshoot connectivity issues between the Users and the servers.

Job Requirements

Degree in computer science or a related field is preferable.
CCNA, MCSA Certified or self study
Enough experience with firewall systems (FortiGate, Sophos)
Enough experience with Routers and switches (D-Link, cisco)
Strong analytical, diagnostic, and problem-solving skills.
Good communication ability, both written and verbal.
Proficient in several programming languages.
Familiar with a range of software and hardware.
Ability to learn new technologies and apply it on work environment.