IT Help Desk

Job Description

Job Description:

• Ensure internet performance is acting well.
  
• Install, modify, and repair computer hardware and software.
  
• Healthy check of printer devices, attendance machine, IP CAM, and any related network devices.
  
• Resolve technical problems with LAN and WAN with ISP.
  
• Install & fix issues related to computer peripherals for users.
  
• Resolve issues related to computer systems, software, and hardware.
  
• Respond to queries on-site or remotely.
  
• Respond to the ticketing system within the defined SLA.
  
• Resolve problems by running diagnostic programs.
  
• Identify and escalate situations requiring urgent attention.

Job Requirements

Requirement:

• 0-2 years of experience or highly qualified fresh graduates.
  
• Bachelor’s degree in computer science or information system.
  
• Good knowledge of CCNA or MCSA.
  
• Experience at Ticketing System.