Field Engineer

Tasks may include, but are not limited to:

Incident management & resolution.

Provide support for remote sites.

After hours on-callsupport for requested sites.

Provide support to other HPIT support teams as needed.

Participate in operational meetings as required

LAN and Voice MACD

Maintain and update existing network infrastructure. This includes:

oAdding connectivity between labs, offices and network equipment via copper and fiber

oEnsuring that all links have been tested, jumpers labeled and documented and placed on the proper subnet (testing plan provided by implementation engineer)

oRemove cables no longer in use following appropriate procedures

oTroubleshoot and repair system connections as needed

oCommunicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability

oAssemble and install switching equipment under the direction of network engineer.

oMaintain switch information: naming and patching according to HP s standards

oInstall network cards as needed on switches and switching hubs

oMount all network hardware and labeled with proper IP address and system name

oWhere required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels

oCreate and maintain accurate documentation regarding HP s sites Cabling Support service

oSend representation to appropriate platform meetings and other meetings that affect the service being supported

oDemonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed

Hardware Depot/ Hardware Recovery Center support

o Loaner equipment management.

o Parts Ordering and inventory management.

o Shipping and Receiving management.

oTo provision authentication hardware like active card smart cards, Active Keys, and smart card readers for users using HP internal systems.

oNew PC setup, install, re-image and End-user data transfer.

o System software & hardware support in PC s.

Essential Skills (behavioral/technical/ language skills)

1. SLA and ticket priority

2. English & Local Language

3. Ability to manage schedule on multiple project

Requirements

• Experience in email support, MS office and desktop applications
  
• Should have exposure on EUC tools like AD and other remote support tools
  
• Troubleshooting experience for desktop L2 related issues
  
• Experience in software distribution and troubleshooting failed deployments.
  
• Experience in mobile device management
  
• Experience in managing thin clients and troubleshooting related issues
  
• Should have experience in ITIL process of Incident, Change, Problem, Service Request
  
• Experience in Asset management and related activities
  
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