Customer Care Agent

Job Description

What We Are Looking For:

We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

Location: Dokki

Your Day In a Nutshell Might Include:

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

We Are Looking For You If:

• You have strong contact handling and active listening skills.
• You have very good communication and interpersonal abilities
• You are customer oriented and have an ability to adapt/respond to different types of characters
• You have the ability to multi-task, prioritize, and manage time effectively

Job Requirements

You Fit The Bill If:

• You have a bachelor degree in business administration or relevant field
• You have 1 to 3 years of proven customer Care/support/experience
• You are familiar with CRM systems and practices

What’s in it for you:

• Career Growth through our learning and development programs.
• Lots of offer and discounts in our Entertainment, Financial Support and Wellbeing program.
• Family Care Program
• Rotational working hours.

What happens once you apply?

Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.