Delivery Station Customer Service Associate, Customer Service

At Amazon our mission is to be Earths most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in station real-time hands-on support to ensure our customers receive their packages on time as promised.

Key job responsibilities
Key job responsibilities
As a Delivery Station Customer Service Associate you will be responsible for:

Communicating with customers directly in-person in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct concise and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40 hours per week) schedule


Performing the following tasks with or without reasonable accommodation
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Key job responsibilities
Basic qualifications

High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers data base searching and instant messenger tools


Preferred qualifications
Arabic Speaker
Bachelor Degree or equivalent work- related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.