CUSTOMER EXPERIENCE CONSULTANT - ARABIC SPEAKER - CX
نُشرت في :
10-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Role Overview:
We are seeking a highly motivated Arabic-speaking Customer Experience (CX) Consultant to serve as the sole advisor supporting the Head of CX (also referred to as BEX) in a Government Authority. This is a strategic hands-on role based onsite in Riyadh focused on strengthening the authoritys customer experience capabilities and laying the foundation for long-term success.
Key Responsibilities:
- Act as the dedicated consultant to the Head of CX providing strategic and operational support.
- Design and develop a government entity satisfaction index to measure and enhance stakeholder satisfaction.
- Build and maintain a pipeline of CX-related projects including ideation planning and preliminary structuring.
- Support the execution of ongoing CX initiatives and monitor their impact.
- Coordinate with internal and external stakeholders to ensure alignment with the authoritys digital transformation goals.
- Prepare high-quality presentations reports and dashboards for executive review.
- Facilitate workshops or interviews as needed with relevant government stakeholders.
Qualifications:
- Proven experience in customer experience strategy measurement or design ideally in the public sector or with government entities.
- Fluency in Arabic is required; strong English communication skills are an advantage.
- Strong background in designing satisfaction indexes or experience measurement frameworks.
- Excellent analytical communication and stakeholder engagement skills.
- Prior experience working onsite in KSA preferably with digital government or regulatory bodies is a plus.
- Self-starter with the ability to work independently and manage multiple tasks under tight timelines.
Engagement Details:
- Onsite presence in Riyadh is required throughout the engagement.
- Consultant will work directly with the Head of CX/BEX with limited internal team support.
- This is a strategic builder role ideal for professionals who enjoy shaping and structuring CX functions from the ground up
Vertical:
Technology
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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