Team Lead Vendor Help Desk
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabats longtail restaurant portfolio. This role will ensure the successful engagement growth and retention of accounts through high-impact coaching performance management and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.
- Lead coach and develop a team of Account Executives to deliver on portfolio-level targets including GMV growth engagement order volume and vendor satisfaction.
- Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
- Act as an escalation point and advisor for complex partner situations supporting Account Executives in unlocking growth and resolving critical issues.
- Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal Partner App and growth tools.
- Ensure team alignment with Talabats commercial priorities and frameworks ensuring consistent use of playbooks tools and engagement cadences.
- Collaborate with cross-functional teams (e.g. Sales Commercial Vendor Support Logistics) to streamline processes and improve the partner experience.
Qualifications :
- University Graduates Only
- 24 years of experience in Sales Account Management or Team Leadership in a high-performance environment
- Demonstrated leadership ability with a track record of managing or mentoring high-performing teams
- Strong communication stakeholder management and problem-solving skills
- Proficiency in both English and Arabic
- Self-starter with high adaptability and resilience in fast-paced dynamic environments
Remote Work :
No
Employment Type :
Contract
نوع التوظيف
عقد
