Senior Onsite Support Engineer

Role

Roles in this Job Family design solution deploy migrate manage and change infrastructure services End User Services across all related technologies. Including but not limited to servers storage mainframe networks AD SAP basis public clouds private clouds datacenter technologies containers middleware DBs Modern Device Management Intelligent Collaboration IT (HW&SW) Asset Management Services Field Services and Technical Service Desk.

Responsibilities

• Offer basic technical support in infrastructure services responding to issues and providing assistance.

• Contribute to infrastructure projects and tasks gaining hands-on experience and knowledge.

• Assist in monitoring and basic troubleshooting of infrastructure systems.

• Work with the team to meet infrastructure needs and support daily operations.

• Assist in the development of infrastructure documentation such as incident logs and records.

• Show eagerness to learn and grow in a technical role.

• Develop foundational technical skills and knowledge.

• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

• Bachelors degree in a relevant field or equivalent combination of education and experience

• Typically 3 years of relevant work experience in industry with a minimum of 1 year in a similar role

• Proven experience in infrastructure technology analysis

• Proficiencies in data analysis and a basic understanding of technical concepts

• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus

• Relevant certifications such as CompTIA A AWS Certified Cloud Practitioner or Microsoft 365 Certified: Fundamentals are a plus