Night Supervisor

A Night Supervisor supervises nighthour assistance to Guests to contribute to an overall exceptional experience from checkin through checkout.

What will I be doing

As Night Supervisor you will supervise nighthour assistance to Guests to contribute to an overall exceptional experience from checkin through checkout. A Night Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas
• Represent the Night Manager when absent
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Ensure that all Guest complaints are managed recorded and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports as required
• Inform Departments of special requests early/late departures room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentallyconscience manner

EOE/AA/Disabled/Veterans

Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience supervisory experience
• Knowledge of the hospitality industry
• High level of IT Proficiency

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!