Customer Experience Consultant

At Maersk we are pioneers in logistics. We are embarking on a bold new direction expanding our capabilities to become a truly endtoend logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team we will empower you and your colleagues to find new ways to take the complexity out of logistics and make it as simple and customerfriendly as possible. This isnt just about the part you play in our business its about the change you can make in our world.

Lets create a better tomorrow and make positive change socially economically and globally. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

We have an exciting opportunity as aCustomer Experience Consultant in Ashdod or Tel Aviv.

We Offer

At Maersk we put you in the driver seat of your own career and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale you will be wellpositioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our companys industry leadership global team culture and customercentric focus every day.

Having substantial operations in over 130 countries we work across continents across cultures and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industryleading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees including a competitive pension scheme health insurance.

Key Responsibilities

• Manage and monitor the endtoend shipment process ocean shipments FCL/LCL.
• Involvement in both import and export processes and customs.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an endtoend shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders timely resolution and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication by regularly participating in conference calls with the clients to enable seamless process flow.

We are looking for

• Educational Background: A degree in Logistics Supply Chain Management or a related field is preferred.
• Experience: Relevant experience in the logistics industry with an understanding of logistics companies and supply chain operations from both origin and destination perspectives.
• Languages: Fluency in Hebrew and English is required; proficiency in additional languages is a plus.
• Communication Skills: Exceptional communication skills with the ability to confidently engage and coordinate with stakeholders at all levels.
• Stakeholder Management: Strong skills in managing relationships building rapport and driving alignment with both internal and external stakeholders.
• Customer Centricity: A passion for delivering highlevel customer service and a drive to maintain a strong customer focus in all operations.
• Result Orientation: Demonstrates a strong commitment to achieving goals driving closures and delivering outcomes that support business objectives.
• Teamwork & Collaboration: Proven ability to work effectively in a team environment collaborating with colleagues across different departments to meet shared goals.
• Operational Understanding: A good understanding of operational processes within logistics and supply chain management.
• Problem Solving & Persistence: Demonstrates a sense of urgency perseveres in the face of obstacles and proactively drives issues to resolution.
• Positive Attitude: Maintains a proactive solutionoriented attitude that contributes to a dynamic and positive work environment.

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