Customer Success Partner Advisor - ISBN 419444

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

What youll do:

As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and deescalate customer situations
• Drive renewals expansions and upsells of subscription or perpetual licensebased solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models strategies and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply riskmitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelors degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Expert commercial/deal support skills
• Relationshipdriven mindset with excellent verbal and nonverbal communication skills
• Experience driving renewals expansions and upsells of subscription or perpetual licensebased solutions.

Meet your team:

You will work closely with SAP MU leadership account teams industry teams and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills youll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

SoftwareasaService

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

Role Specific Skills

Customer Value Journey Alignment

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419444 Work Area: Sales Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.