An international company specializing in renting and selling aerial work platforms and related machinery of renowned brands which include JLG Genie & Teupen among others. Over the years the company has grown into a specialist in the area of working safely and efficiently at heights across the UAE Qatar and India. The company is looking for a highly motivated HIRE DESK CONTROLLER to be based in QATAR.
Task and Responsibilities: - Understands and performs all rental cycle tasks with the rental desk teams this includes but not limited to transport & logistics telematics monitoring administration related to hire desk operations account release request with credit control team.
- Understands and performs the timeliness and accuracy of the rental desk team s data and status updates in the
- Insync/MAT platform and any other agreed data management tools.
- Scheduling operations supervisors on site familiarization & offhire inspections . Monitoring the delivery of machines and assigning tasks to the operations supervisors.
- Understands and performs communication pathways (phone email verbal system) for internal and external machine rental related requests following the correct processes to elimination of waste and duplications (defects).
- Preparing hire agreements and emailing to the customer.
- Following up hire agreements LPO s before delivery of machines.
- Ensures rental agreements delivery notes/collection notes LPO s that are required to enable a machine on/off hire are accurately completed filed and updated in the system.
- Collecting pre delivery photographs of the machines and having them filed in the system.
- Preparing the delivery notes and providing them to the transporter.
- Preparing a job file against each sales order & filing the documents including delivery note acknowledgements.
- Forwarding the information and updating the customer inquiry log.
- Checking customer emails liaising with commercial and technical staff closely for coordination of each specific job.
- Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
- Occasionally will provide additional reporting to the operations manager related to rental desk function as required.
- Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times site location details & specific site access needs.
- Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers email request.
- Coordinate with account managers and technical teams & prepare the priority machine requirements . Based on this priority list the hire desk and technical will coordinate machine readiness and delivery schedules.
- Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.
Requirements
- Degree or diploma in engineering/ or management
- Minimum 5 years of experience with at least 1 year in a supervisory role.
- Working knowledge of Microsoft Excel & any ERP software
- Management report generation and analysis
- Leadership and supervisory skills
- Enthusiastic and Selfmotivated
- Team player with excellent communication and people management skills.
- Negotiation Skills .
- Computer literate with proficiency in MS Office.
- Fluent in English Hindi will be an advantage.
- Willing to work in Qatar.
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