Help Desk Analyst

Tri-Force Consulting Services, Inc.

Posted on : 24-07-2025

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1 Vacancy

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Jobs by Experience

0-1years

Job Location

Philadelphia, PA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 24-07-2025

Job Description

Title: Help Desk Analyst

Duration: 12 Months

Location: 1101 South Front St. Harrisburg PA 17104

Client: Commonwealth of PA

Note: Onsite role.

Job Description:

Provides technical assistance support and advice to end users for hardware software and systems via phone.

Investigates and resolves computer software and hardware problems of users.

Answers questions applying knowledge of computer software hardware systems and procedures.

Talks with technical and non-technical co-workers to research problem and find solution.

Asks user with problem to use telephone and participate in diagnostic procedures using diagnostic software or by listening to and following instructions.

Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.

Follow quality standards and displays strong customer service skills.

Able to work in a team environment.

Complete assigned tasks.

Excellent communication skills; both written and spoken.

Reset or restore mainframe LAN and User IDs and passwords through RACF or Active Directory

Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.

Research and update as needed reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

Experience with call tracking and ticketing software

Attentive to details and ability to be resourceful (using supplied documentation)

Ability to support users with limited knowledge of computers software hardware and systems

Above average communication skills and telephone manner.

Excellent organizational skills

Basic User & Security Group Active Directory administration

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

Experience with using and troubleshooting Office 365 within a network environment (permissions calendar sharing delegation)

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

1 years previous IT Service Desk and/or Call Center experience required

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps) systems integration data analytics system automation cybersecurity and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing core values: integrity diligence and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nations fastest-growing companies.

Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner. Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1+ years previous IT Service Desk and/or Call Center experience required

Education

Bachelor s degree in Computer Science, Information Systems,

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Tri-Force Consulting Services, Inc.

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Help Desk Analyst

Tri-Force Consulting Services, Inc.

Job Description

Employment Type

Company Industry

Key Skills

About Company

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