English Speaking M365 Technical Support Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
In this role you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.
You would receive technical support requeststickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.
Additionally you will approach the customer to get insight on the purpose of subscribing to a trial the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription to increase workload usage and to increase number of licenses consumed by the Small Business.
Qualifications :
Qualifications
- Advisory or technical implementation experience
- Strong consultative skills in a Microsoft 365 environment
- MVPs MCTs MCSAs MCSEs certifications are highly preferred but not mandatory.
- RAVE experience (a plus but not required)
- Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
- Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM 16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk 256 SSD is recommended)
- LAN (local access network) required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rdparty antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam preferably compatible with Windows Hello Technology
Additional Information :
- Fortune 500 Client
- Competitive Pay
- Remote Work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
نوع التوظيف
عن بُعد
