Regional Operations Manager Food Retail / QSR

Bulawayo Zimbabwe
Regional Operations Multi-Site Commercial Performance
Package: 5000 USD company vehicle fuel and housing allowance.

A well-established and growing organisation within the food retail sector is seeking an energetic and commercially astute Regional Operations Manager to take responsibility for a portfolio of stores across Zimbabwe.

With approximately 80% of the stores located in and around Bulawayo this position will be based in Bulawayo and requires a highly visible hands-on leader who thrives in the field.

This is not a desk-based operations role. The successful candidate will spend significant time travelling between stores working alongside store management teams identifying opportunities for improvement and driving operational and commercial performance.

We are specifically looking for someone from a multi-site food retail or QSR environment who understands that successful operations are not only about running great stores they are about running profitable stores.

Key Responsibilities

• Take operational responsibility for a portfolio of stores with regular travel and site visits.

• Drive sales profitability and operational efficiency across the region.

• Analyse store performance and financial results to identify underperformance trends and improvement opportunities.

• Understand and interpret P&Ls income statements revenue gross profit/margins net profit and key cost drivers to make commercially sound operational decisions.

• Work closely with Store Managers to improve sales manage costs reduce waste and maximise profitability.

• Ensure consistent execution of operational standards processes and customer service across all stores.

• Monitor labour stock wastage shrinkage and other operational costs.

• Identify struggling stores and implement practical turnaround plans.

• Coach develop and hold Store Managers accountable for operational and financial performance.

• Drive compliance with food safety health and safety quality and company standards.

• Support new store openings operational projects and business growth initiatives.

• Provide senior management with meaningful insight into regional performance challenges and opportunities.

Minimum Requirements

• Proven multi-site operational management experience within Food Retail or QSR is essential.

• Experience in environments such as supermarkets grocery retail bakeries restaurants fast food or other high-volume food operations.

• Strong commercial and financial understanding including the ability to interpret P&Ls income statements gross margins revenue costs and profitability.

• Proven ability to use financial and operational data to improve store performance.

• Experience managing and developing Store Managers and operational teams across multiple locations.

• Strong understanding of stock management wastage labour optimisation customer service and operational controls.

• Willing and able to travel extensively between stores.

• Must be based in Bulawayo or willing to relocate.

The Person Were Looking For

This role will suit a young dynamic and energetic operational leader who is comfortable being on the ground and close to the business.

You will be commercially minded decisive and naturally drawn to understanding why one store is outperforming another and what needs to change to improve the numbers.

You should be equally comfortable walking a store floor coaching a Store Manager and interrogating a P&L.

The ideal candidate brings a combination of people leadership operational discipline and commercial thinking and has a track record of improving performance across multiple sites.

Ideal backgrounds

Candidates from established food retail supermarket QSR restaurant or multi-site food operations environments will be particularly relevant.

This is an exciting opportunity for an ambitious operations professional looking to take ownership of a significant regional portfolio and make a measurable impact on the operational and financial performance of the business.