POST GRADUNDER GRAD PROGRAMS INTERN | Harare | 6 months

Position summary:

The Programme Intern provides administrative and operational support to the Programmes and Monitoring Evaluation Accountability and Learning (MEAL) teams while also supporting the operation of the organizations front desk and participant call centre. Working under the guidance and supervision of the M&E Officer and M&E Manager the intern will assist in the effective day-to-day running of the call centre serve as a liaison between NAZ project participants and stakeholders and support the timely resolution referral and documentation of participant enquiries and complaints. The intern will assist with managing inbound and outbound calls following established call centre protocols and referral pathways to ensure participants receive appropriate information and support.

The internship role is designed to provide structured workplace learning and practical exposure to programme implementation and MEAL systems. Throughout the internship the incumbent will gain hands-on experience in monitoring evaluation accountability and learning processes beneficiary feedback and complaints handling mechanisms data collection and reporting stakeholder engagement customer service and organizational front-office operations. The internship aims to strengthen the interns analytical communication problem-solving and professional skills while providing practical experience in development and humanitarian programme operations thereby enhancing their employability and readiness for future careers in programme management MEAL and related fields.

Duties and Responsibilities

include but are not limited to:  

Objective 1: Program Support

• Support the Programs department with day-to-day implementation activities planning reporting and information sharing.
• Support Programs teams on relevant tasks as assigned.
• Support the Project teams in developing and maintaining project plans timelines and detailed implementation schedules.
• Support in consolidating reports activity summaries and lessons learned.
• Refer feedback received to the relevant staff and follow up on responses in a professional and timely manner and in accordance with the NAZ feedback SOP.
• Keep up-to-date information about NAZs programs.
• Be proactive in highlighting problems or potential problems to others in a timely manner.

Objective 2: Front Desk and Call Centre

Act as the primary bridge between the organization and its supporters managing front desk operations and the call centre.

• Answer incoming calls and emails from individuals stakeholders and donors.
• Respond to beneficiaries inquiries and ensure the recording of needed information and details from the community reaching out to the toll-free line.
• Manage front desk flow by greeting visitors verifying appointments and routing inquiries to the correct program managers or field officers so that community needs are addressed promptly.
• Explain active projects share information on upcoming campaigns and distribute public-facing materials (newsletters impact briefs annual reports) to office visitors.

Objective 3: Supporting Monitoring Evaluation Accountability and Learning

• Support the MEAL function in data collection documentation learning and stakeholder engagement.
• Conduct telephonic surveys and enter data and information from calls into the database.
• Support research and learning through gathering of information and evidence.
• Support data entry of field forms and other information.
• Support documentation and any other MEAL-related functions.
• Support telephonic project implementation activities and stakeholder collaboration.

Policy compliance Mandatory Reporting Policy (MRP):

• Comply with all NAZ policies.  
• Assist where necessary in undertaking activities that aim to prevent the occurrence of sexual abuse and exploitation of beneficiaries by NAZ and other humanitarian workers.

Confidentiality:

• Ensuring the non-disclosure of any information whatsoever relating to the practices and business of NAZ acquired in the course of duty to any other person or organization without authority except in the normal execution of duty.

Note:  The role of Program Intern cannot be limited to the specific duties and tasks detailed herein and may be adjusted in accordance with the needs and operational circumstances of the organization. The success of the NAZs mission is the highest priority and all issues which arise must be addressed accordingly. Therefore the Program Intern will be required to manage all unforeseen issues and circumstances and remain flexible to perform other duties as and when required.

Qualifications :

Qualifications and requirements:

The following may be acquired through a combination of formal or self-education prior experience or on-the-job training.

Education Qualifications and Experience

• Currently pursuing the final year of or recently completed (within the last 12 months) a Bachelors Degree in Monitoring and Evaluation Development Studies Social Sciences Public Health Statistics Project Management Business Administration Risk Management or another relevant field.
• Demonstrated interest in humanitarian and development programming Monitoring Evaluation Accountability and Learning (MEAL) governance compliance or programme management through academic coursework research volunteer work attachments or student leadership.
• Competent level understanding of data collection reporting record management and Microsoft Office applications (particularly Excel Word and PowerPoint).
• Knowledge of institutional donor requirements humanitarian principles compliance frameworks or accountability standards is a distinct advantage but not a requirement.
• Previous internship industrial attachment volunteer or campus-based experience in an NGO humanitarian or development setting will be an added advantage.

Competencies Soft Skills

• Strong willingness to learn and develop professionally.
• High level of integrity professionalism and commitment to ethical conduct.
• Good analytical organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work effectively within a team.
• Good attention to detail and ability to handle information confidentially.
• Ability to manage multiple tasks prioritize work and meet deadlines.
• Proactive adaptable and eager to contribute in a dynamic humanitarian environment.
• Passion for humanitarian and community development work with a desire to contribute to accountable and high-quality programmes.

Additional Information :

HOW TO APPLY 

Applications will be reviewed on a rolling basis until the position is filled.

To ensure consideration use this smart recruiters platform link  to upload your CV and application letter and to input the required information in the  data fields on the platform no later than the 3rd  of July 2026: 

Nutrition Action Zimbabwe (NAZ) upholds the highest standards of integrity and accountability in all its operations. We maintain a strict zero-tolerance policy towards fraud sexual exploitation and abuse harassmentincluding sexual harassmentand discrimination. To safeguard our values and ensure transparency all candidates selected for recruitment will undergo comprehensive reference and background checks.

It is important to note that NAZ does not request require or accept any form of payment at any stage of the recruitment process. Any solicitation of payment in exchange for recruitment consideration is fraudulent undermines our principles and must be reported without delay. This safeguard ensures that our recruitment practices remain fair merit-based and free from exploitation.

For verification or reporting concerns please contact:

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Remote Work :

No

Employment Type :

Contract