Enter a job title or keyword
Head of IT
Job Location:
Monthly Salary:
Posted:
28 May 2026 (30+ days ago)
Posted:
Application Deadline:
25 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Head of IT is responsible for leading and managing the organisations overall technology strategy infrastructure systems cybersecurity and digital transformation initiatives. The role ensures that all IT operations effectively support retail business objectives enhance customer experience improve operational efficiency and maintain business continuity across stores warehouses and head office functions.
Key Responsibilities
1. IT Strategy & Leadership
- Develop and implement the companys IT strategy aligned with overall business goals.
- Lead digital transformation initiatives to improve operational efficiency and customer engagement.
- Provide strategic guidance on emerging technologies and retail systems.
- Manage IT budgets procurement and vendor relationships.
- Ensure effective governance compliance and risk management across all IT functions.
2. Retail Systems Management
- Oversee the performance and maintenance of retail systems including POS ERP inventory management and e-commerce platforms.
- Ensure seamless integration between stores distribution centres and head office systems.
- Support business operations through reliable and efficient technology solutions.
- Monitor system performance and implement continuous improvements.
3. Infrastructure & Network Management
- Manage all IT infrastructure including servers networks cloud services telecommunications and end-user devices.
- Ensure high system availability and minimal downtime across all locations.
- Oversee disaster recovery planning and business continuity processes.
- Ensure all hardware and software assets are properly maintained and updated.
4. Cybersecurity & Data Protection
- Develop and enforce IT security policies and procedures.
- Ensure protection of company data customer information and digital assets.
- Monitor and respond to cybersecurity threats and vulnerabilities.
- Ensure compliance with relevant data protection and regulatory requirements.
5. Team Leadership & Development
- Lead mentor and develop the IT team to ensure high performance and technical capability.
- Foster a culture of innovation accountability and service excellence.
- Manage performance reviews training and succession planning within the department.
- Collaborate with departmental heads to identify and address technology needs.
6. Project Management
- Lead the implementation of IT projects within agreed timelines and budgets.
- Coordinate system upgrades migrations and new technology rollouts.
- Manage external service providers consultants and technology partners.
- Ensure projects deliver measurable business value.
Minimum Qualifications & Experience
- Bachelors Degree in Information Technology Computer Science Information Systems or related field.
- Masters Degree or relevant postgraduate qualification will be an added advantage.
- Minimum of 8 10 years IT experience with at least 5 years in a senior leadership role.
- Previous experience within the retail FMCG or distribution sector is highly preferred.
- Strong understanding of retail systems ERP platforms POS systems networking and cybersecurity.
- Proven experience managing large-scale IT infrastructure and transformation projects.
