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Customer Care Agent
Job Location:
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
9 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is seeking a professional and customer focused Customer Care Agent to serve as the first point of contact for customers. The successful candidate will be responsible for handling enquiries resolving complaints providing product and service information and ensuring a positive customer experience at all times. Key Responsibilities
- Respond to customer enquiries via phone email WhatsApp social media and in person.
- Resolve customer complaints efficiently and professionally.
- Provide accurate information regarding products services pricing and company policies.
- Process customer orders requests and account updates.
- Maintain detailed records of customer interactions within the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Build and maintain strong relationships with customers.
- Assist in gathering customer feedback and identifying areas for service improvement.
- Meet service level agreements and customer satisfaction targets.
- Prepare customer service reports as required.
- Diploma or Degree in Business Administration Marketing Communications or a related field.
- Minimum 2 years of experience in a customer service call centre or customer care role.
- Excellent verbal and written communication skills.
- Strong problem solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite and CRM systems.
- Ability to multitask and work in a fast paced environment.
- Strong attention to detail and organisational skills.
- Professional telephone etiquette and customer focused approach.
- Customer Focus
- Communication Skills
- Patience and Empathy
- Problem Solving
- Time Management
- Teamwork
- Adaptability
- Attention to Detail
