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Require a Customer Experience Specialist in Kateshi,Zambia
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
3 September 2026 (3 days ago)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Manage inbound customer calls and emails professionally and efficiently.
- Aim to provide one-touchpoint resolution wherever possible.
- Take ownership of customer inquiries from initial contact through satisfactory resolution.
- Understand customer needs and either provide the appropriate solution or connect the customer with the correct internal team member.
- Maintain approximately a 40% outbound call ratio to provide proactive customer support.
- Contact customers with updates regarding orders returns product assistance requests and other outstanding matters.
- Provide responsive confirmations that allow customers to effectively plan for product deliveries.
- Provide customers with accurate updates regarding orders shipments and expected delivery timelines.
- Proactively communicate delays and other changes that could affect customer deliveries.
- Offer appropriate solutions such as product substitutions split shipments or other available alternatives.
- Act as a liaison for customer requests raised by Sales Representatives.
- Ensure both the customer and Sales Representative receive appropriate updates throughout the resolution process.
- Collaborate with Sales Quality Operations Revenue Cycle Management and other internal teams to resolve customer needs.
Requirements
- Bachelors degree in Business Administration Communications Marketing Customer Experience Healthcare Administration or a related field is preferred.
- At least 2 years of experience in customer service and/or order management.
- Experience within the medical device industry is preferred but not required.
- Experience handling customer inquiries through both phone and email.
- Experience managing customer orders returns complaints or similar service requests is advantageous.
- Experience working independently within a fast-paced customer service environment is preferred.
Required Skills:
We are seeking a highly organized proactive and detail-oriented Administrative Assistant to join our dynamic team. This role is pivotal in ensuring the smooth and efficient operation of our office providing comprehensive administrative support to management and various departments.
Required Education:
Bachelors degree in Business Administration Commerce or a related field preferred.
