Manage EngineITSM tool Specialist
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The ManageEngine / ITSM Tool Specialist is responsible for the implementation configuration administration optimization and ongoing support of the organizations IT Service Management (ITSM) platform with primary responsibility for ManageEngine solutions. The role ensures that ITSM processes workflows automations and service delivery capabilities align with business objectives and ITIL best practices while providing technical expertise to improve operational efficiency service quality and user experience
Qualifications :
- Bachelors Degree in Information and Communication Technology Computer Science Information Systems or a related field.
- Certification or demonstrated expertise in ManageEngine products or similar ITSM platforms.
- ITIL Foundation Certification is an added advantage.
- Experience implementing configuring and administering IT Service Management (ITSM) tools.
- Hands-on experience with ManageEngine ServiceDesk Plus or equivalent ITSM platforms.
- Experience implementing ITSM processes in enterprise environments.
- Experience with workflow automation and system integrations.
- Strong knowledge of ManageEngine ServiceDesk Plus.
- ITIL framework and IT Service Management processes.
- Workflow design and automation.
- API integration and scripting.
- Active Directory and Microsoft 365 integration.
- CMDB and Asset Management.
- SQL querying and reporting.
- System administration and troubleshooting.
- Dashboard development and analytics.
- Change Incident Problem and Request Management.
Remote Work :
No
Employment Type :
Full-time
About Company
Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Af ... View more
