Service Quality Jobs in Reston, VA

Service Delivery & ITSM Service Delivery Management IT Operations ITIL Processes ITSM Framework Incident Management Problem Management Change Management Service Governance SLA Management Operational Support The Service Delivery Manager plays a critical role in ensuring the effective and efficient...

Customer Success Operations Manager focuses on de-escalation and resolution of high-risk customer issues within SaaS and ERP environments. Specializes in Partner of Record (POR) change management and Value-Added Reseller (VAR) transitions. Leads customer escalations with a focus on retention churn m...

SENIOR MANAGER - FACILITIES OPERATIONS & CONTROLSICF is seeking a Senior Manager Facilities Operations & Controls to provide leadership oversight and governance across the companys facilities and real estate portfolio. This role is responsible for ensuring the effective day-to-day operation of Facil...

ResponsibilitiesPeraton is seeking a dynamic and operationally excellentDirector Corporate HR & Operationsto serve as the dedicated HR leader for Peratons corporate and functional workforce and to lead the companys HR operations and shared services function. Reporting to the CHRO this Director will...

We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agencys customer experience and human-centered design this role you will lead research efforts that generate actionable datadriven insights to inform service design digital prod...

DLA Piper is at its core bold exceptional collaborative and supportive. Our people are the backbone heart and soul of our firm. Wherever you are in your professional journey DLA Piper is a place you can engage in meaningful work and grow your career. Lets see what we can achieve. Together.SummaryDLA...

Playing an essential role in the U.S. economy Fannie Mae is foundational to housing finance. Here your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a p...