Facilities Operations Specialist

The Facilities Operations Specialist supports the delivery of facilities services through coordination of service requests purchasing activities and administrative processes. This role helps ensure facilities operations run efficiently by maintaining records monitoring service activities and collaborating with internal teams and service providers.

Key Responsibilities

• Assist with coordinating day-to-day service provider activities across facilities services (e.g. maintenance janitorial workplace services).
• Monitor service activities and communicate updates to appropriate stakeholders.
• Escalate service issues to management as needed.
• Assist with purchase order creation and tracking.
• Review invoices for completeness and route for approval.
• Work with Procurement and internal teams to resolve routine discrepancies.
• Maintain facilities records tracking tools and documentation.
• Follow established procedures and support consistent execution of facilities workflows.
• Assist with updating process documentation and job aids.
• Provide administrative support for facilities projects and initiatives.
• Track service requests and work order status to support timely completion.
• Assist with scheduling and coordinating service activities.
• Maintain operational reports and tracking logs.
• Compile information and provide status updates to Facilities team members.
• Work closely with Facilities Procurement and service providers to support service delivery.
• Assist with onboarding activities for new service providers.
• Support service transitions vendors change and performance remediation efforts in collaboration with internal stakeholders.
• Manage vendor performance and service delivery across assigned sites and service lines ensuring contractual obligations service line expectation and operational standard are consistently achieved in support of uptime safety quality and business continuity objectives.
• Monitor vendor performance and operational execution identifying gaps and risks and implementing improvement strategies to enhance service quality and reliability.

Minimum Qualifications

• 1 years of experience in facilities operations administrative support procurement support or a related field
• High School Diploma or equivalent

Professional Qualifications

• Strong organizational skills and attention to detail
• Basic to intermediate proficiency in Microsoft Excel and SharePoint
• Ability to manage multiple tasks and deadlines
• Strong communication and customer service skills
• Ability to work on-site in the Reston office as required
• Experience supporting administrative purchasing or facilities-related activities preferred

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: