Service Levels Jobs in Malvern, PA

DetailsAn opportunity to join Vanguards GIFS team as a Manager IT Delivery. This role sits within a strategic Vanguard initiative focused on transforming multi-asset class systems by migrating core capabilities to the AWS cloud and enhancing them.As a Delivery Manager you will lead technical deliver...

Service Delivery & ITSM Service Delivery Management IT Operations ITIL Processes ITSM Framework Incident Management Problem Management Change Management Service Governance SLA Management Operational Support The Service Delivery Manager plays a critical role in ensuring the effective and efficient...

Core ResponsibilitiesHandles and prioritizes complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues.Follows standardized procedures to resolve client issues. Conducts research to fulfill complex client requests and transa...