Quality Management Analyst Jobs in Coppell, TX

Job Summary: We are seeking a proactive Workforce Management Real Time Analyst to optimize contact center performance. This role is crucial for real-time monitoring of service levels and agent productivity acting as a primary point of contact for leadership on scheduling skilling and queue health....

Job Title: Workforce Management Analyst Job Location: Coppell TX Job Type: Contract Job Description: Monitor and manage real-time call center performance including call volumes AHT staffing levels and service levels across all queues to ensure targets are met. Analyze intr...

Entry Level Quality Systems SpecialistCompany:Boeing Distribution Inc.Boeing Global Services (BGS) Distribution Services is looking for an Entry Level Quality Systems Specialist to join our team in Coppell TX.Position Responsibilities:Follows established procedures for completing work tasks within w...